Job description : Online Distribution Specialist

Location: Calebasses

Industry: Hospitality

Employment Type: Full-time, On-site

 

Role Overview:

We are looking for a dynamic hospitality professional with proven experience in tourism and distribution support, who thrives under pressure, is detail-oriented, and passionate about delivering exceptional customer service while optimizing hotel performance across online platforms.

 

Key Responsibilities:

• Provide daily support to the Head of Operations and team.
• Assist hotels with rate optimization and promotions.
• Maintain and update hotel content across platforms.
• Create and update rates/rooms in our backoffice system (Synxis).
• Handle requests promptly and professionally.
• Provide operational support (password resets, troubleshooting configurations).
• Complete assigned tasks within deadlines.
• Ensure smooth workflow and deliver 100% customer satisfaction.
• Build and sustain positive customer relationships.

 

Qualifications & Skills:

• Diploma in Tourism & Hospitality (mandatory).
• Minimum 2 years’ experience in the tourism sector.
• Fluent in English and French (written & spoken).
• Strong communication and customer service skills.
• Pleasant personality with a positive attitude.
• Highly organized, deadline-driven, and able to work under pressure.
• IT literate with good knowledge of Microsoft Outlook.
• Knowledge of SynXis system is a plus.
• Detail-oriented, multitasker, and team player.
• Strong background in the Tourism & Hospitality sector.

Interested candidates are invited to send their CVs to Khousbou@hospitality-plus.travel