Job description : Service Desk Agent/Officer

Key Responsibilities:

• Act as the first line of support, handling incoming IT queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests in the system.
• Escalate complex issues to relevant IT teams while ensuring timely follow-up.
• Provide clear communication to users regarding issue status and resolution timelines.
• Assist with user account management (e.g., password resets, access permissions).
• Ensure compliance with IT policies and procedures.

 

Requirements:

• A knowledge in Computer Science, or related field.
• HSC Holder
• Proven experience in a service desk or IT support role is an advantage.
• A sound knowledge of Windows would be an advantage.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-focused mindset with a positive, can-do attitude.

Closing date : 28 Feb 2025 Apply Now